- Ordering and Purchase
- Product availability and price
- Payment terms
- Delivery and courier fees
- Duty and import taxes
- Right of withdrawal
- Applicable law and jurisdiction
1. Ordering and purchase.
You can select and order any of the products found within the webshop. Once you have selected the specific product all you have to do is choose the quantity and confirm. All the confirmed products will be placed in your shopping cart (if available). Anything within the shopping basket can be changed or cancelled.
Confirm your purchase by:
- Signing in with your email and password if you have your registered account
- Registering your account by filling in the given form
- Proceeding without registering your account until the necessary information will be requested.
Orders are processed through our third party provider Calicantus S.r.l.
Once you receive the “Order Confirmation Form” via email from Carlicantus S.r.l., the order is acknowledged and confirmed. Order confirmations are sent out within two working days from the receipt of the order.
Calicantus S.r.l. may refuse to accept an order at its own discretion if the given information is incorrect or unreliable (wrong or partial payment details, wrong invoicing information, wrong or incomplete shipping address, for example), or if mistakes have been found on the purchased Products (wrong price, no availability or Product description, for example).
Every effort is made to ensure that prices and descriptions shown on the website are accurate at the time your order is placed but we cannot guarantee accuracy in every case. If the goods that you have ordered were incorrectly priced, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit any sum that has been paid by you or debited from your credit or debit card for the incorrectly priced goods.
2. Product availability and price.
The price of each item is inclusive of VAT (value added tax) and in the given currency excluding shipment costs. Shipment fees depend on location of delivery. Therefore these will be given when purchasing and on the “Order Confirmation Form”.
If for any unforeseen reason we encounter a delay in delivering the order or if any Product is temporarily out of stock, you will be informed immediately by email.
3. Payment terms.
The customer can pay through:
- Debit cards
- Credit cards
- Apple Pay
Via L. Mazzon 30
30020 Quarto d’Altino (Venezia)
VAT Nb: GB 375 4950 62
Cap. Soc. Euro 40.000 i.v.
4. Delivery and Courier Fees.
All orders placed by the Customer and confirmed by Calicantus S.r.l., will be shipped by Courier to the Customer’s given shipping address. A shipment additional fee may be applied to your order and it will be specified on the “Order Confirmation Form”.
Only once the full payment of the order has been registered by Calicantus S.r.l. will the shipment take place.
POSITEC (UK & Ireland) Limited and its eShop Partner Calicantus may apply discounted delivery fees as well as the delivery-free service to support commercial activities, describing the new delivery conditions into the web site and during the order check out.
Deliveries in the UK take approximately 2-3 working days from the date of shipment. Shipments are made from Mondays to Fridays. The customer will be informed by email if there is any change to the above timing.
Goods ordered will be delivered to the exact address you give when you place your order. We offer Free Deliveries to GB mainland. The following postcodes will incur an additional postage charge of £9.99 BT,IM,HS,IV,KA,KW,PA,PH,ZE. Restricted delivery postcodes are JE and GY. You are responsible for ensuring accurate address and contact details (including phone number) are included in your order. We only process and store your personal information in order to honour our obligations under these terms, your information will not be used for any other purpose.
4a. Christmas Delivery
For deliveries to arrive before Christmas, all orders must be placed before 12.00pm on Wednesday 20th December. Orders will continue to be processed up to 28th December but please expect delay in delivery. Normal delivery will resume from 8th January 2024.
5. Duty and import taxes
The products are not subject to any duty or import tax if sold and delivered to the UK.
6. Right of withdrawal.
The Customer has the right to withdraw from the purchase, without giving any reason, within 14 working days from the day the purchased products are delivered.
The right of withdrawal can be expressed by contact form, within the above period. The customer will have to pay the return shipment costs. In order to perform the right of withdrawal, the product has to be returned undamaged, exactly how it has been delivered, in its original packaging and after having received confirmation from POSITEC (UK & Ireland) Limited
The goods have to be shipped back by prepaid Insured Postal Package Service to:
DC7 Style Way
Pineham Industrial Estate
Positec (UK and Ireland) Limited and Calicantus S.r.l. will refuse any package shipped freight collect.
Reimbursement of the returned product, at the invoiced amount, will take place within 14 days after receipt of the product directly to the Customer’s bank account by bank transfer.
Any damaged, incomplete, broken or dirty product due to the Customer will not be reimbursed and will in no case give the right to the reimbursement of the full amount of the purchased product.
In case the return is due to an error committed by Positec UK and Ireland Limited and Calicantus S.r.l., all shipment fees will be paid by the seller, in all other cases shipment fees will be paid by the buyer.
7. Applicable law and jurisdiction.
Please note that these Terms are governed by English law. This means a contract for the purchase of goods through our website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.
All comments, queries and requests relating to the use of your information are welcomed and should be addressed to
Positec (UK & Ireland) Limited
20-22 London Road
or visit our contact page
Any complaints should both be placed in writing, and addressed to Customer Service Department, at the above address, or email [email protected]